Last updated: 01NOV2025
Safe Sell Pty Ltd (“SafeSell”, “we”, “us”, “our”) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use, and disclose personal information.
1. Information We Collect
We collect personal information that is reasonably necessary for our services, including:
- Identity information: name, date of birth, residential address, contact telephone numbers, email address
- Verification documents: government-issued photo ID, boating licence details, business identification where applicable
- Vessel information: hull identification number (HIN), boat code, engine serial numbers, trailer VIN, registration details, ownership history
- Financial information: bank account details for payment and remittance, transaction records, payment confirmations
- Communications: emails, platform messages, telephone records (where you have been notified)
- Technical information: IP address, device identifiers, browser type, log data, cookies
We do not store full credit card details. Card payments are processed by our payment providers under their own security frameworks.
2. How We Collect Information
We collect personal information directly from you when you register, list a vessel, make an offer, complete identity verification, or contact us.
We may also collect information from third parties, including:
- Identity verification providers (electronic KYC services)
- The Personal Property Securities Register (PPSR), the Australian Maritime Safety Authority (AMSA), state vessel registries, and stolen vessel registries
- Inspection providers, including SeaWorthy Inspections
- Payment service providers and our bank in relation to trust account transactions
3. Why We Collect and Use Information
We collect and use personal information to:
- Verify your identity (Know Your Customer / KYC)
- Verify vessel title, encumbrance status, and stolen-vessel status
- Facilitate the sale of vessels between buyers and sellers
- Receive, hold, and remit funds through our trust account
- Coordinate inspections, transport, and document execution
- Detect and prevent fraud, money laundering, and other unlawful conduct
- Comply with our legal obligations
- Communicate with you about your account, transactions, and our services
- Improve our website and services, and (with your consent where required) provide marketing communications
4. Disclosure of Information
We may disclose personal information to:
- The other party to a transaction (buyer to seller and vice versa) as reasonably necessary to facilitate the sale
- Inspection providers, including SeaWorthy Inspections
- Identity verification providers
- Our bank, payment processors, and professional advisers (lawyers, accountants, auditors)
- Government and regulatory bodies, law enforcement, courts, and tribunals where required by law or with your consent
- Operators of public registers (PPSR, AMSA, state registries) for the purpose of conducting checks
5. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia. Where this happens, we take reasonable steps to ensure the recipient handles your information in a way consistent with the Australian Privacy Principles.
The countries to which information is most likely to be disclosed include: [Insert once finalised — typically the United States for cloud hosting, and any other countries where service providers operate].
6. How We Store and Protect Information
We store personal information in secure systems with access restricted to personnel who need it to perform their role. Security measures include encryption in transit, access controls, and audit logging. Despite these measures, no system is perfectly secure, and you acknowledge there is inherent risk in transmitting information over the internet.
We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When information is no longer required, we take reasonable steps to destroy or de-identify it.
7. Cookies and Analytics
Our website uses cookies and similar technologies for essential functionality, performance analytics, and (where you have consented) marketing. You can control cookies through your browser settings. Disabling cookies may affect some site features.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of personal information that is inaccurate, out of date, incomplete, or misleading
- Deal with us anonymously or under a pseudonym where it is lawful and practicable to do so. Note that for many of our services — particularly anything involving funds handling or identity verification — we are required to know your true identity.
Requests can be sent to privacy@safesell.au. We will respond within a reasonable period, generally 30 days.
9. Complaints
If you believe we have breached the Privacy Act or the Australian Privacy Principles, you can lodge a complaint by emailing privacy@safesell.au with the subject line “Privacy Complaint”. We will:
- Acknowledge your complaint within 7 days
- Investigate and respond substantively within 30 days where reasonably possible
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.
10. Notifiable Data Breaches
If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will notify you and the OAIC in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Material changes will be notified to registered users by email.
12. Contact
Privacy Officer
Safe Sell Pty Ltd
Email: privacy@safesell.au
